Refund Policy - Shopify PII Defender

1. Subscription-Based Service

The Shopify PII Defender App is offered as a subscription-based service billed through the Shopify App Store. Charges are processed according to Shopify's billing cycle and payment terms.

2. Free Trial Period

If a free trial is offered, you may use the App at no charge during the trial period. You will not be billed until the trial period ends. You may cancel at any time during the trial without incurring any charges.

3. Cancellation

You may cancel your subscription to the Shopify PII Defender App at any time through the Shopify Admin panel. Upon cancellation:

• Your subscription will remain active until the end of the current billing cycle.
• You will not be charged for subsequent billing periods.
• No partial refunds will be issued for the remaining days of the current billing cycle.

4. Refund Eligibility

Refunds may be considered under the following circumstances:

• Duplicate charges: If you were charged more than once for the same billing period due to a technical error.
• Service unavailability: If the App was substantially unavailable or non-functional for a significant portion of a billing period due to issues on our end.
• Billing errors: If you were incorrectly charged after a valid cancellation.

Refund requests must be submitted within 30 days of the charge in question.

5. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Change of mind or decision not to use the App after the billing cycle has begun.
• Failure to cancel the subscription before the next billing cycle.
• Issues caused by third-party integrations, your Shopify store configuration, or factors outside our control.
• Temporary service interruptions for scheduled maintenance communicated in advance.

6. How to Request a Refund

To request a refund, please contact us at:

• Email: support@andeavour.io

Please include your Shopify store URL, the date of the charge, and a description of the issue. We will review your request and respond within 5 business days.

7. Refund Processing

Approved refunds will be processed through Shopify's billing system. The refund will be applied to the original payment method and may take 5–10 business days to appear on your statement, depending on your payment provider.

8. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of the App after changes constitutes acceptance of the revised policy.

9. Contact Us

If you have any questions about this Refund Policy, please contact us at: