Overview

At Andeavour, we strive to provide reliable and effective antivirus scanning and compliance solutions for QuickBooks files and attachments. We want you to be fully satisfied with our services. This Refund Policy outlines the terms under which refunds may be issued.

Subscription Plans

All subscription plans (Starter, Professional, and Enterprise) are billed on a recurring basis — either monthly or annually, depending on the billing cycle selected at the time of purchase.

Eligibility for Refunds

Within 14 Days of Initial Purchase: If you are not satisfied with our service, you may request a full refund within 14 days of your initial subscription purchase. This applies to first-time subscribers only.
Service Outages: If our platform experiences significant downtime or service disruptions that prevent you from using the scanning service for an extended period, you may be eligible for a prorated refund or service credit at our discretion.
Billing Errors: If you have been charged incorrectly or billed after cancellation, we will promptly issue a full refund for the erroneous charge.

Non-Refundable Situations

Requests made after the 14-day refund window has elapsed.
Partial months or unused portions of a subscription period after the refund window.
Subscription renewals — please cancel before your renewal date to avoid being charged.
Custom Enterprise plans are subject to the terms agreed upon in the individual contract.

How to Request a Refund

To request a refund, please contact our support team via the support form on our website or email us at support@andeavour.io. Include your account email, the date of purchase, and the reason for your refund request.

Refund requests are typically processed within 5–10 business days. Approved refunds will be returned to the original payment method.

Cancellation

You may cancel your subscription at any time through your account settings or by contacting support. Upon cancellation, you will retain access to the service until the end of your current billing period. No further charges will be applied after cancellation.

Changes to This Policy

Andeavour reserves the right to update this Refund Policy at any time. Any changes will be posted on this page with an updated revision date. Continued use of the service after changes constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Refund Policy, please contact us at support@andeavour.io.